Vacuum & Washer-KingClean Electric Co., Ltd.

JIMMY PW11 Pro Max Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Air oath blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Ressemble battery pack ● Clean suction air path and filter





Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA and dust cup are put to use without fully dry	● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.

JIMMY PW11 Pro Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Air path blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Ressemble battery pack ● Clean air path and filter





Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local

JIMMY PW11 Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Air path blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Ressemble battery pack ● Clean air path and filter





Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.

JIMMY HW11 Pro Max Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● No or Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked ● Battery pack is not in place	● Recharge and use in time ● Press down on/off button ● Clean brushroll in time ● Clean dirty water tank ● Ressemble battery pack ● Clean suction inlet and filter ● Install the battery pack






Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Clean water tank empty	● Fill clean water tank ● Fill clean water tank

Spray mouth does not spray water	● Clean water tank not assembled properly	● Reassemble clean water tank
Water spray out from air path	● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA and dust cup are put to use without fully dry	● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local

HW11 Pro Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● No or Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked ● Battery pack is not in place	● Recharge and use in time ● Press down on/off button ● Clean brushroll in time ● Clean dirty water tank ● Ressemble battery pack ● Clean suction inlet and filter ● Install the battery pack






Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Clean water tank empty	● Fill clean water tank ● Fill clean water tank

Spray mouth does not spray water	● Clean water tank not assembled properly	● Reassemble clean water tank
Water spray out from air path	● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA and dust cup are put to use without fully dry	● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local distributor for support.

HW10 Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

JIMMY HW9 Pro Max Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● No or Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked ● Battery pack is not in place	● Recharge and use in time ● Press down on/off button ● Clean brushroll in time ● Clean dirty water tank ● Ressemble battery pack ● Clean suction inhelt and filter ● Install the battery pack






Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● Mental filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA filter put to use without fully dry	● Assemble mental filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local

HW9 Pro Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

HW9 Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problem	Possible cause	Solution
Can not start or stopduring use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet ● Assemble HEPA

Spray mouth does notspray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembledproperly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out fromair exhaust	● Filter is put to use without fully dry ● Filter is not assembled in the dirtywater tank ● Soft plastic folds under the filter	● Dry the filter after washing beforeuse ● Assemble filter in dirty water tank ●Reassemble the filter, the soft gluemust not be folded

HW8 trouble Shooting

Please check the following issues before sending to designated repair agent.

Problem	Possible Causes	Solutions
Machine does not work	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Water in dirty water tank achieves MAX line ● On/off button or mode button is pressed at the same time with water spray button ● Release water spray button, press on/off button or mode button separately	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Release water spray button, press on/off button or mode button separately ● Release the floorhead and then brushroll can work





Weak suction	● Water in dirty water tank achieves MAX line ● Brushroll window and dirty water tank not assembled properly ● Brushroll entangled ● Filter gets dirty ● Lower battery power	● Clean dirty water tank ● Reassemble brushroll window and dirty water tank ● Clean brushroll ● Clean or replace filter ● Recharge battery




Abnormal noise	● Suction inlet blocked ● Water in dirty water tank achieves MAX line	● Clean suction inlet ● Clean dirty water tank

Floorhead does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly ● Clean water tank is filled with dirty water and blocked water path	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank ● Do not fill clean water tank with dirty water



Water spray out from air exhaust	● Filter is not dry after washing ● Water in dirty water tank achieves MAX line ● The product was heavily shaked or hits the wall with big force ● Filter is not assembled ● Float is not assembled	● Dry the filter after washing ● Clean dirty water tank ● Clean dirty water tank ● Assemble filter ● Assemble float




Brushroll stopped rotating and power indicator blinks	● Brushroll is blocked	● Clean brushroll
Error Code F1	● Battery defect	● Replace battery
Error Code F2	● Charger or battery defect	● Use multimeter to measure output voltage of battery pack and charger to check whether it complies rating label. Replace the defective charger or battery.
Error Code F3	● Battery, main motor or PCB defect	● If brushroll rotates and main motor does not work, battery is OK. Disassemble machine to replace motor or PCB. ● If brushroll does not rotate and main motor does not work neither, measure output voltage of battery pack first. If battery output voltage is normal, disassemble the machine to replace motor or PCB.
Error Code F5
Error Code F6
Error Code F7	● Battery Defect ● PCB leadwire gets loose ● Transfer PCB or LED display PCB defect	● Measure output voltage of battery pack first, if output voltage is abnormal, replace battery pack. ● If battery pack output voltage is normal, disassemble the machine and replug connector of all leadwire. ● If the previous two defect are excluded, replace Transfer PCB or LED display PCB.
Error Code F8	● Battery Pack Defect	● Replace battery pack

Attention:if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

SF8 Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible Cause	Solution
Brushroll does not work	● Battery has no power ● Brushroll is pressed by heavy objects or tangled with excessive hair. ● Motor failure	● Charge the machine ● Remove heavy objects and clean brushroll ● Replace motor


No water spray out	● Clean water tank empty ● Object blockage	● Refill clean water tank ● Clean the dirty nozzle, clean the dirty water tank

Full indicator lights up	● Dirty water tank full or too dirty	● Empty the dirty water and clean dirty water tank
Empty indicator lights up	● Clean water tank empty	● Fill clean water tank
Display battery power light turns red	● Lower battery power	● Charge the machine