Anti-mite UV Vacuum Cleaner-KingClean Electric Co., Ltd.

BD7 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Product does not turn on	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Weak suction	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
UV light does not work	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt
No sufficient working time after charging	● Battery not fully charged	● Fully charge battery according to instruction manual
No sufficient working time after charging	● Battery aged	● Purchase and replace battery

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

BX8 Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

WB81 Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Apollo BX7Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Power failure	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Low suction power	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
UV light failure	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Automatically turned off	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours.
	● Suction port clogged.
	● Filter blocked.
Brushroll failure	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Brushroll failure	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

BX7Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Power failure	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Low suction power	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
UV light failure	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Automatically turned off	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours.
	● Suction port clogged.
	● Filter blocked.
Brushroll failure	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Brushroll failure	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

BX7 Troubleshooting

Please check the following trouble points before go to the maintenance department.

Trouble	Trouble	Trouble
Power Failure	● Power cord is not firmly	● Insert the power cord firmly
Power Failure	● On/off switch is not pressed down	● Press the On/Off button
Low suction power	● Suction port clogged	● Clean up suction port
	● Dust accumulation on filter	● Clean up the cup and the MIF filter
	● Dust accumulation on cyclone	● Clean up dust cup
UV light failure	● The machine is placed upright	● Machine tilted no more than 30 degrees
	● UV light damage	● Contact after-sale service
	● Sensor window is contaminate	● Clean the sensor window with a half-dry cloth
Brushroll failure	● Brushroll tangled with foreign matter	● Remove the brushroll and clean up according to user guide
Brushroll failure	● Belt broken	● Contact after-sale service

BX6 Lite Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt
Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

WB63 Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

BX6 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Product does not turn on	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Weak suction	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
UV light does not work	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

BX6 Troubleshooting

Please check the following issues before sending to designated repair agent.

Problems	Possible Reasons	Solution
Power failure	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/Off button not pressed	● Press the On/Off button
Low suction power	● Suction port clogged	● Clean up suction port
	● Dust accumulation on filter	● Clean up the dust cup and filter
	● Dust accumulation on cyclone	● Clean up cyclone
UV light failure	● The UV function is automatically off for safety reasons or weak reflection of object	● The UV function operates on the condition of less than 3 cm height from the object
	● The machine operates on the same position for a long time	● Move the machine forward and backward
	● The machine is placed upright	● Machine tilted no more than 30 degrees
	● Sensor window is contaminate	● Clean the sensor window with a half-dry cloth
	● UV light damage	● Contact after-sale service
Automatically turned off	● Dust cup full	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll failure	● Brushroll tangled with foreign matter	● Remove the cover and clean up brushroll according to user guide
Brushroll failure	● Belt broken	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

WB73 Troubleshooting

Please check the following issues before sending to designated repair agent.

Problems

Possible Reasons

Solution

Power failure

● Power cord is not firmly inserted

● Insert the power cord firmly

● No power on socket

● Check the socket

● On/Off button not pressed

● Press the On/Off button

Low suction power

● Suction port clogged

● Clean up suction port

● Dust accumulation on filter

● Clean up the dust cup and filter

● Dust accumulation on cyclone

● Clean up cyclone

UV light tube failure

● The UV function is automatically off for safety reasons or weak reflection of object

● The UV function operates on the condition of less than 3 cm height from the object

● The machine operates on the same position for a long time

● Move the machine forward and backward

● The machine is placed upright

● Machine tilted no more than 30 degrees

● Sensor window is contaminate

● Clean the sensor window with a half-dry cloth

● UV light damage

● Contact after-sale service

Automatically turned off

● Dust cup full

● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours

● Suction port clogged

● Filter blocked

Brushroll failure

● Brushroll tangled with foreign matter

● Remove the cover and clean up brushroll according to user guide

● Belt broken

● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

JV35 troubleshooting

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Problems	Possible Reasons	Solution
Power Failure	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. Press the On/Off button.


Low suction power	● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone.


UV tube failure	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Automatically turned off	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Brushroll failure	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

WB55 troubleshooting

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Problems	Possible Reasons	Solution
Power Failure	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. Press the On/Off button.


Low suction power	● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone.


UV tube failure	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Automatically turned off	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off, please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Brushroll failure	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

BX5 troubleshooting

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Problems	Possible Reasons	Solution
Power Failure.	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. ●Press the On/Off button.


Low suction power	●Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone.


UV tube failure	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Automatically turned off.	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off , please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Brushroll failure.	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Problems	● Possible Reasons.	● Solution.
Power Failure.	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. ● Press the On/Off button.


Low suction power	● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone. ● Dust accumulation on filter.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone. ● Clean up filter.



UV tube failure	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Automatically turned off.	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off , please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Brushroll failure.	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

JV12 troubleshooting

Please check the following issues before sending to designated repair agent.

Problems

Possible Reasons

Solution

Power Failure

● Power cord is not firmly inserted.

● Insert the power cord firmly.

● No power on socket.

● Check the socket.

● On/Off button not pressed.

● Press the On/Off button.

Low suction power

● Suction port clogged.

● Clean up suction port.

● Dust accumulation on filter.

● Clean up the dust cup and filter.

● Dust accumulation on cyclone.

● Clean up cyclone.

● Dust accumulation on filter.

● Clean up filter.

UV light tube failure

● The UV function is automatically off for safety reasons or weak reflec-
tion of object.

● The UV function operates on the condition of less than 5CM height
from the object.

● The machine operates on the same position for a long time.

● Move the machine forward and
backward

● The machine is placed upright.

● Machine tilted no more than 30 de-
grees.

● Sensor window is contaminate.

● Clean the sensor window with a half-dry cloth.

● UV light damage.

● Contact after-sale service.

Automatically turned off

● Dust cup full.

● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow-
er cord and reuse if after 2 hours.

● Suction port clogged.

● Filter blocked.

Brushroll failure

● Brushroll tangled with foreign matter.

● Remove the cover and clean up brushroll according to user guide.

● Belt broken.

● Remove the cover according to user guide and check the belt. If
broken, contact after-sale to repair.

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

JV11 troubleshooting

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Problems	Possible Reasons	Solution
Power Failure.	● Power cord is not firmly inserted. ● No power on socket. ● Power switch not pressed.	● Insert the power cord firmly. ● Check the socket. ● Press the On/Off button.


Low suction power	● Suction port clogged. ● Dust accumulation on filter. ● Dust accumulation on cyclone.	● Clean up suction port. ● Clean up the filter. ● Clean up cyclone.


UV tube failure	● The UV function is automatically off for safety reasons or weak reflection of object. ● The machine operates on the same position for a long time. ● The machine is placed upright. ● Sensor window is contaminate. ● UV light damage.	● The UV function operates on the condition of less than 5CM height from the object. ● Move the machine forward and backward. ● Machine tilted no more than 30 degrees. ● Clean the sensor window with a half-dry cloth. ● Contact after-sale service.




Automatically turned off.	● Dust cup full. ● Suction port clogged. ● Filter blocked.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off , please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.


Brushroll failure.	● Brushroll tangled with foreign matter. ● Belt broken.	● Remove the cover and clean up brushroll according to user guide. ● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

WB41 troubleshooting

If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

Problems	Possible Reasons	Solution
Power Failure.	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Low suction power	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
UV tube failure	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 5CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward.
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Automatically turned off.	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automatically turned off , please clean up the dust cup and filter, unplug power cord and reuse if after 2 hours.
	● Suction port clogged.
	● Filter blocked.
Brushroll failure.	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Brushroll failure.	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.