Trouble Shooting-KingClean Electric Co., Ltd.

BD7 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Product does not turn on	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Weak suction	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
UV light does not work	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt
No sufficient working time after charging	● Battery not fully charged	● Fully charge battery according to instruction manual
No sufficient working time after charging	● Battery aged	● Purchase and replace battery

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

JIMMY PW11 Pro Max Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Air oath blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Ressemble battery pack ● Clean suction air path and filter





Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA and dust cup are put to use without fully dry	● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.

HF9 Troubleshooting

Before consulting the maintenance department, please check the following points.

Problem	Possible cause	Solution
Machine cannot turn on	● Power cord plug is not plugged in tightly	● Check that the power cord plug is tightly inserted
Machine cannot turn on	● No power at the power socket	● Check or change power socket
The machine turns off automatically	● The temperature of the machine is too high that it activates the overheating protection	● Switch off and pull out the power plug, cool for a few minutes before using again
The machine turns off automatically	● The air inlet is blocked by obstacles (e.g. lint, hair, etc.), which result in high temperatures, thus automatic overheating protection is activated	● Switch off and pull out the power plug, clear and remove obstacles from the air inlet, cool for a few minutes before using again
The machine has low airflow	● The air inlet is blocked by obstacles. (e.g. lint, hair, etc.)	● Clear and remove the obstacles from the air inlet. If there are other faults, they must be replaced at the designated service point as special tools are required

R9 Trouble Shooting

Please check the following issues before sending to designated repair offices.

Trouble	Possible cause	Solution
The screen doesn't light, the machine doesn't make water	● The machine is not plugged in	● Plug the power plug in
The flow of clean water is very small or no water production	● The filter exceeds its service life or blocked	● Replace filter
	● Whether the power supply voltage of the power supply connection is consistent with the rated voltage indicated on the nameplate	● Switch to a power supply with the same rated voltage
	● The pump is not working	● Contact the official after-sales service
	● Check if the raw water temperature is too low	● Use raw water that meets the water temperature requirements
The water purifier does notproduce hot water	● The hot water temperature is not selected	● Refer to " Take hot water "
The water purifier does notproduce hot water	● The water level in the pure water cup is below minimum water level	● After the water level of the pure water cup reaches higher level, taking hot water again
Odor	● The filter exceeds its service life	● Replace filter
Odor	● The purifier has not been used for a long time	● Follow the user manual to flush the device and clean raw water tank and pure water cup
The pure water TDS valueremains unchanged at 30	● The raw water has not been replaced	● Replace the raw water and remake water
The pure water TDS valueremains unchanged at 30	● The filter exceeds its service life	● Replace filter
The water purification indicator" " flashes	● The pure water cup is not installed in place	● Take out the pure water and install it back to the machine

Notes: If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.

H11Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Trouble	Possible cause	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought from local distributor
Dust content indicator is always red	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

F8 Troubleshooting

Please check the following points before contacting the after sale service

Problems	Possible Reasons	Solution
The motor is not working	● Not plugged in tightly	● Check whether power cord plugged in tightly.
	● No power on the socket.	● Check the socket.
	● The on/off button is not pushed to proper position.	● Push on/off button to proper position.
Device does not work after turned on	● The on/off button has been pushed too frequently, machine protection has been activated.	● Turn off machine, wait for 2-3 seconds, then turn on again.
Device power off suddenly	● Overheating protection system started.	● Switch off and unplug the power cord, use it after it cool down for few minutes.
Device power off suddenly	● The air inlet was blocked by fluffy, hair, etc, which lead to overheating protection system.	● Switch off and unplug the power cord, use it after cool down for few minutes.
Air volume is small	● The inlet was blocked by fluffy, hair, etc.	● Clean air outlet.

If fault remains after adopting the above solutions, contact after sale service or local distributor immediately.

AF3 Trouble Shooting

Before sending the product to repair, please check below points first

Trouble	Trouble	Trouble
Machine cannot turn on	● Not plugged to power socket.	● Insert plug into power socket.
	● Not press start/cancel button.	● Press start/cancel button to start working.
	● Air frying pot not assembled in place.	● Assemble air frying pot in place.
	● PCB damage.	● Contact after service to repair.
Ingredients not fully cooked	● Ingredients not fully cooked	● Put less amount of ingredients.
	● Cooking time too short.	● Increase cooking time.
	● Cooking temperature too low.	● Increase temperature setting.
	● Air frying pot not installed in place, air leakage causes temperature too low.	● Inspect whether air frying pot is assemble in place without slant.
	● Grilling pan not assembled in place and too far away from heater, causes grilling pan temperature too low.	● Inspect whether grilling pan assembled in place with slant and bending.
White smoke from the product	● Product is cooking ingredients with rich oil.	● When cooking rich oil ingredients, the oil will produce white smoke, and the fryer may be hotter than normal, which will not affect the final effect of the cooking.
White smoke from the product	● There is still oil residue from the last use on the crisper bracket or frying pot.	● Make sure crisper bracket and frying pot are correctly cleaned after each use.
Display screen shows E1	● NTC open circuit or short circuit.	● Contact after service for repairing.

JIMMY PW11 Pro Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Air path blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Ressemble battery pack ● Clean air path and filter





Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local

BX8 Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

JV10 Pro Aqua Trouble Shooting

Please check the following issues before sending to repair agent.

Trouble	Possible cause	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup is full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought from local distributor

When there is electric components defect,which needs professional after service person for instruction or repairing, LED screen will display the defect warning with error code of E1 to E9. Please contact after service of local agent and provide error code.

Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

JF41 Trouble Shooting

Please check the following points before entrusting the maintenance department.

Symptoms	Possible Causes	Solutions
Press the " " ""utton and the fan won't work	● Adapter not properly plugged into socket ● Adapter power cord plug not securely plugged into host interface	● Plug the adapter into the socket correctly ● The adapter will make a sound when it is properly connected to the host



Fan running noise is too high	● The fan blade knob is loose ● Fan head and front cover are not installed correctly	● Tighten the fan knob ● Firmly install fan head and front cover




The fan runs but the wind is weaker	● Check the fan mode settings ● The fan blades and the front & rear cover are coated with dust	● It is normal for the wind force of this product to change under the mode other than constant wind mode ● Dust will reduce the efficiency of the wind supply, regular maintenance is recommended



The fan stops automatically	● The timer was set and time is up	● Please reset the timer

Unable to operate remote controller	● Aging of remote controller battery ● The battery positive and negative poles of the remote controller are wrongly placed ● The distance exceeds maximum remote controller distance. ● The remote controller is wrongly matched	● Replace the battery ● Confirm battery positive and negative electrode ● Must be in the range of remote controller ● Refer to "use of remote controller" for matching

F7 Troubleshooting

Please check the following points before contacting the after sale service

Problems	Possible Reasons	Solution
The motor is not working	● Not plugged in tightly	● Check whether power cord plugged in tightly
	● No power on the socket	● Check the socket
	● The on/off button is not pushed to proper position	● Push on/off button to proper position
Device does not work after turned on	● The on/off button has been pushed too frequently, machine protection has been activated	● Turn off machine, wait for 2-3 seconds, then turn on again
Device power off suddenly	● Overheating protection system started	● Switch off and unplug the power cord, use it after it cool down for few minutes
Device power off suddenly	● The air inlet was blocked by fluffy, hair, etc, which lead to overheating protection system	● Switch off and unplug the power cord, use it after cool down for few minutes
Air volume is small	● The inlet was blocked by fluffy, hair, etc	● Clean air outlet

If fault remains after adopting the above solutions, contact after sale service or local distributor immediately.

JIMMY PW11 Plus Trouble Shooting

Please check the following issues before sending to designated repair offices.

Trouble	Possible cause	Solution
Can not start or stop during use	● Low battery power	● Recharge battery
	● On/off button is not pressed down	● Press down on/off button
	● Brushroll is entangled	● Clean brushroll
	● Dirty water tank full	● Clean dirty water tank
	● Battery pack not assembled properly	● Reassemble battery pack
	● Battery pack not assembled properly	● Reassemble battery pack
	● Air path blocked	● Clean air path and filter
Weak suction	● Suction inlet blocked	● Clean suction inlet and filter
Weak suction	● No HEPA assembled	● Assemble HEPA
Assemble HEPA	● Suction inlet blocked	● Clean suction inlet
Assemble HEPA	● No HEPA assembled	● Assemble HEPA
Spray mouth does not spray water	● Clean water tank empty	● Fill clean water tank
	● Water spray button not pressed	● Press water spray button
	● Clean water tank not assembled properly	● Reassemble clean water tank
Water spray out from air path	● HEPA and dust cup are put to use without fully dry	● Dry the HEPA and dust cup after washing before use
	● Filter is not assembled in the dirty water tank	● Assemble filter in dirty water tank
	● Soft plastic folds under the filter	● Reassemble the filter, the soft glue must not be folded

Notes: If the above troubleshooting guide fails to provide a solution or the screen displays error code F0 to F9, please contact after service or local distributor for support.

WB81 Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

JV9 Pro Aqua Trouble Shooting

Please check the following issues before sending to designated repair agent.

Trouble	Possible cause	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup is full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought from local distributor

When there is electric components defect, which needs professional after service person for instruction or repairing, LED screen will display the defect warning with error code of F1 to F9. Please contact after service of local agent and provide error code.

Attention: if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

GT306 Trouble Shooting

Please check the following issues before sending to designated maintenance departments:

Symptoms	Possible Causes	Solutions
No Steam flow, indicator light is off	● Whether power supply is connected	● Connect the power supply
	● Whether the switch is damaged	● Ask a professional for maintenance
	● Whether thermal fuse is damaged	● Ask a professional for maintenance
No steam flow, but indicator light is on	● Steam generator burnt out	● Ask a professional for maintenance
Steam nozzle leaks	● Whether steam nozzle is broken	● Replace the steam nozzle
Steam nozzle leaks	● Use the steam nozzle horizontally	● Please use the steam nozzle up and down vertically
The connection of steam hose leaks	● Whether the sealing ring is aging	● Replace the sealing ring
	● Whether the sealing ring is aging	● Replace the sealing ring
	● Connection looseness	● Tightten connection of steam hose
Overflow of water tank	● Water tank is broken	● Replace water tank
Water tank deforms	● Whether hot water added
Water tank deforms	● Whether other chemicals added
Steam flow is too small	● Whether the pipe is blocked with scale	● Remove scale with professional detergent
	● Whether the voltage is too low	● Use the power supply with a voltage regulator
	● Switch damage or heater damage	● Ask a professional for maintenance
Noise in steam hose	● Whether the steam hose is bent	● Extend the steam hose and lift the steam nozzle
Noise in steam hose	● Steam nozzle is below the horizontal line during use	● Extend the steam hose and lift the steam nozzle
yellow substance in the water tank	● The heater generates scale	● Clean the scale according to chapter “Cleaning and Maintenance”

F6 Troubleshooting

Please check the following issues before sending to designated maintenance departments:

Symptoms	Possible Causes	Solutions
The motor is not working.	● Not plug in tightly.	● Check whether it plug in tightly.
	● No power on the socket.	● Check the socket.
	● The Switch On button is not in proper position.	● Switch on to the proper position.
Press on, not working.	● The button has been pressed too quickly, machine protection has been started.	● Press “off”, wait 2-3 seconds, then start again.
Power off suddenly	● Overheating protection system started.	● Switch off and unplug the power line, reuse it after it cool down for a minutes.
Power off suddenly	● The in inlet was blocked by fluffy, hair,etc, which lead to overheating protection system.	● Switch off and unplug the power line, reuse it after cool down for a minutes.
Air volume is small.	● The inlet was blocked by fluffy, hair, etc.	● Clean outlet.

F2 Troubleshooting

Please check the following issues before sending to designated repair offices.

Failure	Possible Causes	Solutions
The motor is not working	● Not plug in tightly.	● Check if the power cord plug is tight.
	● No power on the socket.	● Check power socket.
	● The switch buttons are not pressed in place.	● Press the switch button in the right place.
Power off suddenly	● Hair dryer temperature is too high and activated overheating protection.	● Switch off and unplug the power cord, reuse it after it cool down for a minutes.
Power off suddenly	● The air inlet is blocked by obstacles (such as fluff, hair, etc.), and activated overheating protection system.	● Switch off and unplug the power cord. Remove the foreign objects in air inlet. Reuse it after it cool down for a minutes.
Air volume is small	● The air inlet is blocked by obstacles (such as fluff, hair, etc.)	● Clean air inlet.

If there are other failures, special tools are needed, so they must be replaced at the designated repair places.

H10 Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problems	Possible Reasons	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought from local distributor
Dust content indicator is always red	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

Apollo BX7Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Power failure	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Low suction power	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
UV light failure	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Automatically turned off	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours.
	● Suction port clogged.
	● Filter blocked.
Brushroll failure	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Brushroll failure	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

JIMMY HW11 Pro Max Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● No or Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked ● Battery pack is not in place	● Recharge and use in time ● Press down on/off button ● Clean brushroll in time ● Clean dirty water tank ● Ressemble battery pack ● Clean suction inlet and filter ● Install the battery pack






Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Clean water tank empty	● Fill clean water tank ● Fill clean water tank

Spray mouth does not spray water	● Clean water tank not assembled properly	● Reassemble clean water tank
Water spray out from air path	● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA and dust cup are put to use without fully dry	● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local

B53 Trouble Shooting

Please check the following issues before sending to designated repair offices.

Symptoms	Possible Causes	Solutions
Machine doesn’t work and display panel is off	● Not connected to the power supply ● Blending jar is not installed correctly	● Connect to the power supply ● Remove the blending jar and install it onto the main machine again

Blade doesn’t rotate	● Knob button has not been pressed after the function was selected ● It’s normal when machine is used for the first time	● Press the function selection knob button ● It will eliminate after several times of use. If not, please contact the after-sale department for help

Smells weird when working	● Machine overload	● Please check the processing quantity of ingredients and processing time according to the manual ● Check whether the voltage is the allowable voltage of the machine(220V-240V)


Abnormal noise occurs during working	● Blending jar or stable pad is not installed in position ● Foreign objects in blending jar	● Turn off the machine and check whether the jar and stable pad is in position ● Turn off the machine, check if there’s foreign objects in blending jar

Notes:If any other failures occurred, which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.

BX7Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Power failure	● Power cord is not firmly inserted.	● Insert the power cord firmly.
	● No power on socket.	● Check the socket.
	● Power switch not pressed.	● Press the On/Off button.
Low suction power	● Suction port clogged.	● Clean up suction port.
	● Dust accumulation on filter.	● Clean up the dust cup and filter.
	● Dust accumulation on cyclone.	● Clean up cyclone.
UV light failure	● The UV function is automatically off for safety reasons or weak reflection of object.	● The UV function operates on the condition of less than 3CM height from the object.
	● The machine operates on the same position for a long time.	● Move the machine forward and backward
	● The machine is placed upright.	● Machine tilted no more than 30 degrees.
	● Sensor window is contaminate.	● Clean the sensor window with a half-dry cloth.
	● UV light damage.	● Contact after-sale service.
Automatically turned off	● Dust cup full.	● The machine will automatically turn off to prevent the motor under long operation. If the machine automat- ically turned off , please clean up the dust cup and filter, unplug pow- er cord and reuse if after 2 hours.
	● Suction port clogged.
	● Filter blocked.
Brushroll failure	● Brushroll tangled with foreign matter.	● Remove the cover and clean up brushroll according to user guide.
Brushroll failure	● Belt broken.	● Remove the cover according to user guide and check the belt. If broken, contact after-sale to repair.

Note:If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

H10 Flex Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problems	Possible Reasons	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought from local distributor
Dust content indicator is always red	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

HW11 Pro Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● No or Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked ● Battery pack is not in place	● Recharge and use in time ● Press down on/off button ● Clean brushroll in time ● Clean dirty water tank ● Ressemble battery pack ● Clean suction inlet and filter ● Install the battery pack






Weak suction	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Clean water tank empty	● Fill clean water tank ● Fill clean water tank

Spray mouth does not spray water	● Clean water tank not assembled properly	● Reassemble clean water tank
Water spray out from air path	● Filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA and dust cup are put to use without fully dry	● Assemble filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA and dust cup after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local distributor for support.

VW302 Trouble Shooting

Problem	Possible Cause	Corrective Action
Machine will not switch on	● Battery discharged ● Battery too hot/cold ● Wiping head not assembled	● Recharge battery ● Allow to cool/warm ● Assemble wiping head


Restricted or no vacuum	● Cleaning head blocked ● Drain plug loose or damage ● Water tank exceeds max line	● Unblock cleaning head ● Reinstall or Replace drain plug ● Drain water tank




Machine turns itself off	● Battery too hot/cold ● Cleaning head blocked	● Allow to cool/warm ● Unblock cleaning head

Water leaks from machine	● Drain plug loose or damage ● Water tank exceeds max line ● Wiping head blocked or not assembled	● Reinstall or Replace drain plug ● Drain water tank ● Clean wiping head


Battery will not charge	● Charger not connected correctly ● Battery too hot/cold ● Used charger with incorrect spec	● Check charger and USB cable connections ● Allow to cool/warm ● Use charger with 5V output voltage


Streaking on windows	● Squeegee damaged ● Too much force applied ● Too little force applied	● Replace squeegee (accessory) ● Apply reduced force ● Apply more force

H9 Flex Trouble Shooting

Please check the following issues before sending to designated repair agent.

When there is electric components defect,which needs professional after service person for instruction or repairing, LED screen will display the defect warning with error code of F1 to F8. Please contact after service of local agent and provide error code.

Problems	Possible Reasons	Solution
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fully charge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought from local distributor
Dust content indicator is always red	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

HW10 Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

BX7 Troubleshooting

Please check the following trouble points before go to the maintenance department.

Trouble	Trouble	Trouble
Power Failure	● Power cord is not firmly	● Insert the power cord firmly
Power Failure	● On/off switch is not pressed down	● Press the On/Off button
Low suction power	● Suction port clogged	● Clean up suction port
	● Dust accumulation on filter	● Clean up the cup and the MIF filter
	● Dust accumulation on cyclone	● Clean up dust cup
UV light failure	● The machine is placed upright	● Machine tilted no more than 30 degrees
	● UV light damage	● Contact after-sale service
	● Sensor window is contaminate	● Clean the sensor window with a half-dry cloth
Brushroll failure	● Brushroll tangled with foreign matter	● Remove the brushroll and clean up according to user guide
Brushroll failure	● Belt broken	● Contact after-sale service

H8 Flex Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problems	Possible Reasons	Solution
Trouble	● Possible Causes	● Solutions
Motor does not work	● Battery has no power	● Charge the vacuum cleaner
Motor does not work	● Metal tube,floorhead, battery pack and vaccum cleaner is not assembled correctly	● Check the accessories are assembled correctly to the vacuum cleaner
Suction drops	● Dust cup full	● Clean dust cup
	● Filter blocked	● Clean or replace filter
	● Floorhead air path blocked	● Clean floorhead air path
Short working time after charging	● Machine not fully charged	● Follow instruction manual to fullycharge the battery
Short working time after charging	● Battery old aging	● New batteries can be bought fromlocal distributor
Dust content indicator is always red	● Dust sensor covered by dust	● Clean the dust on the dust sensor which is located in the suction inlet of the handheld vacuum cleaner

JIMMY HW9 Pro Max Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● No or Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked ● Battery pack is not in place	● Recharge and use in time ● Press down on/off button ● Clean brushroll in time ● Clean dirty water tank ● Ressemble battery pack ● Clean suction inhelt and filter ● Install the battery pack






Abnormal noised	● Suction inlet blocked ● No HEPA assemble	● Clean suction inhelt and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● Mental filter is not assembled in the dirty water tank ● Soft plastic folds under the filter ● HEPA filter put to use without fully dry	● Assemble mental filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded ● Dry the HEPA after washing before use

Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8, please contact after service or local

BX6 Lite Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt
Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

H9 Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Trouble	Possible Causes	Solutions
Motor does not work	●Battery has no power ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Charge the vacuum cleaner ●Check the accessories are assembled correctly to the vacuum cleaner.

Suction drops	●Dust cup full ●Filter blocked ●Floorhead air path blocked	●Clean dust cup ●Clean or replace filter ●Clean floorhead air path


Short working time after charging	●Machine not fully charged	●Follow instruction manual to fully charge the battery.
	●Battery old aging	●New batteries can be bought from local distributor

Attention:if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

HW9 Pro Trouble Shooting

Please check the following points before contacting the after sale service.

Problem	Possible cause	Solution
Can not start or stop during use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Spray mouth does not spray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembled properly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out from air path	● HEPA and dust cup are put to use without fully dry ● Metal filter is not assembled in the dirty water tank ● Soft plastic folds under the filter	● Dry the HEPA and dust cup after washing before use ● Assemble metal filter in dirty water tank ● Reassemble the filter, the soft glue must not be folded

WB63 Trouble Shooting

Please check the following trouble points before contacting after service.

Problem	Possible reasons	Solution
Product does not turn on	● Power cord is not firmly inserted	● Insert the power cord firmly
	● No power on socket	● Check the socket
	● On/off button is not pressed down	● Press the On/Off button
	● Dirty water tank full	● Clean dirty water tank
Weak suction	● Air inlet blocked	● Clean up suction port
	● MIF filter blocked	● Clean up the dust cup and filter
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Micro switch damaged	● Contact after-sale service to replace micro switch
	● Machine tilt and micro switch left cleaning surface or micro switch wheels stuck prevent UV lamps from triggering	● Contact after-sale service to replace micro switch wheels
	● UV light damaged	● Contact after-sale service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Suction port clogged
	● Filter blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If fault remains after adopting the following solutions, contact after sale service or local distributor immediately.

HW8 Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problem	Possible Causes	Solutions
Machine does not work	●Low battery power	●Recharge battery
	●On/off button is not pressed down	●Press down on/off button
	●Brushroll is entangled	●Clean brushroll
	●Water in dirty water tank achieves MAX line	●Clean dirty water tank
	●On/off button or mode button is pressed at the same time with water spray button	●Release water spray button, press on/off button or mode button separately
	●Release water spray button, press on/off button or mode button separately	●Release the floorhead and then brushroll can work
Weak suction	●Water in dirty water tank achieves MAX line	●Clean dirty water tank
	●Brushroll window and dirty water tank not assembled properly	●Reassemble brushroll window and dirty water tank
	●Brushroll entangled	●Clean brushroll
	●Filter gets dirty	●Clean or replace filter
	●Lower battery power	●Recharge battery
Abnormal noise	●Suction inlet blocked	●Clean suction inlet
Abnormal noise	●Water in dirty water tank achieves MAX line	●Clean dirty water tank
Floorhead does not spray water	●Clean water tank empty	●Fill clean water tank
	●Water spray button not pressed	●Press water spray button
	●Clean water tank not assembled properly	●Reassemble clean water tank
	●Clean water tank is filled with dirty water and blocked water path	●Do not fill clean water tank with dirty water
Water spray out from air exhaust	●Filter is not dry after washing	●Dry the filter after washing
	●Water in dirty water tank achieves MAX line	●Clean dirty water tank
	●The product was heavily shaked or hits the wall with big force	●Clean dirty water tank
	●Filter is not assembled	●Assemble filter
	●Float is not assembled	●Assemble float
Brushroll stopped rotating and power indicator blinks	●Brushroll is blocked	●Clean brushroll
Error Code F1	●Battery defect	●Replace battery
Error Code F2	●Charger or battery defect	●Use multimeter to measure output voltage of battery pack and charger to check whether it complies rating label.Replace the defective charger or battery.
Error Code F3	●Battery,main motor or PCB defect	●If brushroll rotates and main motor does not work, battery is OK. Disassemble machine to replace motor or PCB. ●If brushroll does not rotate and main motor does not work neither, measure output voltage of battery pack first. If battery output voltage is normal, disassemble the machine to replace motor or PCB.
Error Code F5
Error Code F6
Error Code F7	●Battery Defect ●PCB leadwire gets loose ●Transfer PCB or LED display PCB defect	●Measure output voltage of battery pack first, if output voltage is abnormal, replace battery pack. ●If battery pack output voltage is normal, disassemble the machine and replug connector of all leadwire. ●If the previous two defect are excluded,replace Transfer PCB or LED display PCB.
Error Code F8	●Battery Pack Defect	●Replace battery pack

Attention:if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

F8 troubleshooting

Please check the following issues before sending to designated repair agent.

Problems	Possible Reasons	Solution
The motor is not working	● Not plugged in tightly	● Check whether power cord plugged in tightly.
	● No power on the socket.	● Check the socket.
	● The on/off button is not pushed to proper position.	● Push on/off button to proper position.
Device does not work after turned on	● The on/off button has been pushed too frequently, machine protection has been activated.	● Turn off machine, wait for 2-3 seconds, then turn on again.
Device power off suddenly	● Overheating protection system started.	● Switch off and unplug the power cord, use it after it cool down for few minutes.
Device power off suddenly	● The air inlet was blocked by fluffy, hair, etc, which lead to overheating protection system.	● Switch off and unplug the power cord, use it after cool down for few minutes.
Air volume is small	● The inlet was blocked by fluffy, hair, etc.	● Clean air outlet.

Note: If fault remains after adopting the above solutions, contact after sale service or local distributor immediately.

BX6 Pro Troubleshooting

Please check the following trouble points before go to the maintenance department.

Problems	Possible Reasons	Solution
Product does not turn on	● Battery pack not properly assembled	● Reassemble battery pack
	● Battery pack has no power	● Charge the product
	● On/off switch is not pressed down	● Press down on/off switch
Weak suction	● Air inlet blocked	● Clean air inlet
	● HEPA blocked	● Clean dust cup and HEPA
	● Cyclone blocked	● Clean cyclone
UV light does not work	● Machine tilt and micro switch left cleaning surface	● Machine tilting degree cannot exceed 30 degree
UV light does not work	● UV light defect	● Contact after service to replace UV light
Machine stop working suddenly	● Dust cup full	● Stop using the product and clean blockage and use the machine after 2 hours
	● Machine air inlet blocked
	● HEPA blocked
Brushroll stop working suddenly	● Brushroll entangled	● Take out brushroll, clean it and reassemble
Brushroll stop working suddenly	● Belt loose or broken	● Contact after service to replace belt

Note: If there are other faults, special tools must be used, please contact after sales service for guidance.

HW9 Trouble Shooting

Please check the following issues before sending to designated repair agent.

Problem	Possible cause	Solution
Can not start or stopduring use	● Low battery power ● On/off button is not pressed down ● Brushroll is entangled ● Dirty water tank full ● Battery pack not assembled properly ● Suction inlet blocked	● Recharge battery ● Press down on/off button ● Clean brushroll ● Clean dirty water tank ● Reassemble battery pack ● Clean suction inlet and filter





Weak suction	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet and filter ● Assemble HEPA

Abnormal noise	● Suction inlet blocked ● No HEPA assembled	● Clean suction inlet ● Assemble HEPA

Spray mouth does notspray water	● Clean water tank empty ● Water spray button not pressed ● Clean water tank not assembledproperly	● Fill clean water tank ● Press water spray button ● Reassemble clean water tank


Water spray out fromair exhaust	● Filter is put to use without fully dry ● Filter is not assembled in the dirtywater tank ● Soft plastic folds under the filter	● Dry the filter after washing beforeuse ● Assemble filter in dirty water tank ●Reassemble the filter, the soft gluemust not be folded

H8 Pro Trouble Shooting

Please check the following issues before sending to designated repair agent.

Trouble	Possible Causes	Solutions
Motor does not work	●Battery has no power ●Metal tube, floorhead, battery pack and vaccum cleaner is not assembled correctly.	●Charge the vacuum cleaner ●Check the accessories are assembled correctly to the vacuum cleaner.

Suction drops	●Dust cup full ●Filter blocked ●Floorhead air path blocked	●Clean dust cup ●Clean or replace filter ●Clean floorhead air path


Short working time after charging	●Machine not fully charged	●Follow instruction manual to fully charge the battery.
	●Battery old aging	●New batteries can be bought from local distributor

Attention:if there are other faults needs special tools, in order to avoid danger, must be repaired by professional people of manufacturer, repairing agent or similar agent.

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